This may look like a weird question, but i have been searching for an answer for it for a long time. And the question stemmed from real stories i experienced.

In our region, religion plays a huge part in people's lives and the web is becoming an essential part of this life. When you start a web service targeted for MENA, should you stay secular? What i mean is should the service itself be strictly secular or not?

I would like to give a real example: I actually like the secular model, where you don't seem biased to a certain religious group. An example of a unjustified religious bias can be a url shortening service with the name buddhistURL.com or something like that. This URL implicitly says that this website is only for Buddhists.

I also like the model where you give festive celebration for your service occasionally. An example of that is changing the logo of your website to one that celebrates Eid Or Christmas for example. However, even this may create some discomfort from intolerant members of the other group, and i have experienced that myself.

So any compromised solution for this? Or the best way is to stay strictly secular?

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asked Jan 26 '10 at 13:11

Adel's gravatar image

Adel
302112


The basic fact of life in content creation in the Middle East is that the topic of religion is a fine line with no set of written rules to adhere to. That's what, ironically, makes it such a gamble!

The thing is, as any regional search engine provider will confirm, the split between online searches for Islamic content is 50-50 against searches for Haifa Wehbe video clips. There is no clear indicator on which way the market is leaning. Which means the question to you is do you care? Are you catering for one segment, and not the other? Or do you want maximum market share? You also have to worry about the censors, unfortunately. KSA is by far the largest Arab market and you cannot afford to alienate yourself in it... one innocent editorial mistake will certainly get the site banned. Funny enough, I've also heard of sites getting trouble in Tunis for not being secular enough.

A Happy Eid or Merry Christmas note is the smallest of examples - but what about grey areas like Music and Entertainment? There are so many Fatwa sites that make you rethink your business model five times a week, if you follow the guidelines to the letter.

The bottom line is go with your gut. Let the market decide where, if any, lines are drawn. Avoid conflict, but stick to your principles. Good luck! :)

This answer is marked "community wiki".

answered Jan 26 '10 at 22:41

Candide's gravatar image

Candide ♦
796110

Good point regarding the Fatwas. We almost had to deal with that when we wanted to get a .me domain name that contained an Islamic term. Yes, they wanted us to get something like a Fatwa so we were allowed to register a .me domain - and that was in the UAE and not KSA!

(Jan 26 '10 at 23:35) Rias A. Sherzad Rias%20A.%20Sherzad's gravatar image

My short answer is - you're in the business of selling products, not religion. So, yes, stay far away from religion, especially when it is such a hot topic in the region.

However, there are practical considerations as well. Does staying away from religion mean not sending a "Eid Mubarak" or "Merry Christmas" message out to customers? Here my only advice is to tread carefully. If you do it for one religious group, you must do it for all. The point is to not seem biased to one group or the other. It is tough call but remember your place in your customers life - to offer them a service/product, nothing more or less.

This answer is marked "community wiki".

answered Jan 26 '10 at 15:36

Farrah%20Haidar's gravatar image

Farrah Haidar
1612

Why do the most successful international business startups send "Merry Christmas" but not "Eid Mubarak" ? ..

(Feb 03 '10 at 06:10) Ashraf Samhouri Ashraf%20Samhouri's gravatar image

My guess would be that the majority of their customers are Christian and/or live in Western countries. Also, sending out cards is part of the Christmas tradition. However, you will notice that most companies send out "Happy Holidays" cards to accommodate non-Christians, atheists, etc.. It is simply about the season more than the religious holiday.

(Mar 02 '10 at 15:15) Farrah Haidar Farrah%20Haidar's gravatar image

1.
Don't worry about religious issues as it's not that much of a big deal as one would think.

We had a similar discussion when our business network was named "Muslim Business Club" (we changed to "Salam Business Club" last year) and never had one single complaint about it (we weren't and aren't promoting any religious messages, it's just some basic concepts in the Shariah that we adhere to, such as not allowing interest-related businesses on the platform etc.).

Anyways, I can tell you from my own experience that as long as your website/project is being respectful towards other religions, or non-believers, you won't face any trouble. In fact if you don't show any signs of overzealousness in the religious aspects of your website/project, such as comparing your religion to other religions, you don't have to worry about anything. In our case it even sparked interest as a lot of the interviews we had were based around the curiosity of the interviewer/his audience on Islam the Shariah and the Arab/Muslim business world - yes, it brought in press/radio interviews.
As a matter-of-fact we felt that our explanations and the way we conveyed the concepts behind our idea actually gained us some respect. It always depends on how you transport the idea and how you run your project and not that much about what it's about. In our case the rate of non-Muslims on the platform keeps rising as they don't feel intimated by the religious aspects.

When you reach that point then you know that you're on the right track in terms of external communication.

2.
On the other side you need to look at your own personal expectations of what you're making money or spending your time with. We turned down investment offers because they included some form of "direct" interest or would have associated us with businesses that we didn't want to be associated with - either from a religious or from a cultural point of view.
Just ask yourself if you feel fine running a project or working for a company that acts against your religious or cultural beliefs. Also ask yourself if you're able to distinguish between your private life and your job life in terms of your daily schedule, tasks and the decisions you'd have to make.

--

Those two aspects are probably more like food for thought than an actual answer but as your question is more of philosophical nature you will have to put some more thinking into it and won't be able to just get a yes/no answer. Anyways, I hope the ideas and suggestions I outlined help you make a decision :-)

Salam
Rias

This answer is marked "community wiki".

answered Jan 26 '10 at 19:46

Rias%20A.%20Sherzad's gravatar image

Rias A. Sherzad
3096

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